Terms and Conditions

Terms and Conditions

Welcome to www.jeanscolombianos.com

Jeans Moda Exportaciones S.A.S has the website, www.jeanscolombianos.com, where it offers a better service and shopping experience for its users.

Below are the conditions that are accepted when accessing and browsing the website. If in any case you do not agree with the information or content of the page, close the session. Jeans Moda Exportaciones S.A.S reserves the right to update or change these Terms and Conditions without prior notice, so we recommend you to read the following:

USAGE RESTRICTIONS

Jeans Moda Exportaciones S.A.S is a company registered before the Chamber of Commerce of Medellin for Antioquia. Therefore, it does not transfer any right, title or interest of any content by allowing its clients and visitors of the website www.jeanscolombianos.com to interact with it.

Jeans Moda Exportaciones S.A.S has in its entirety the intellectual property of any content that is downloaded, reproduced, printed, redistributed or saved from its website or other allies.

All the content of the site www.jeanscolombianos.com including, images, illustrations, graphics, animation, and site design are the intellectual property of Jeans Moda Exportaciones S.A.S, as well as the content of the www.jeanscolombianos.com website has as purpose for its users the personal use and no commercial case.

All contents from www.jeanscolombianos.com website are the exclusive property of Jeans Moda Exportaciones S.A.S including, but not limited to, reproductions of articles, graphic design, logo, images, texts, illustrations, photographs, animations or other distinctive signs, in any of the programming languages ​​used and/or usable, as well as all the software of operation and development of the website. Reproduction, distribution, communication made to users, and any other act or modality of exploitation, in any online or offline format that is not expressly authorized by the owner of the exploitation rights is expressly prohibited.

Jeans Moda Exportaciones S.A.S does not grant any license or authorization of use of any kind on its intellectual property rights or any other property or right related to the website and products offered.

END-OF-SERVICE

The terms and conditions apply when you access the site, you are in the process of registering or you are making a purchase process. www.jeanscolombianos.com may terminate the service at any time without prior authorization. Provisions relating to copyright, trademark, liability, limitation of liability, compensation or otherwise, do not disappear with this termination.

COMMUNICATION POLICY

At any time www.jeanscolombianos.com can send you information through email, general notices through the site, or written communication sent by mail to your registration address.

TERMS AND CONDITIONS ACCEPTANCE

By accessing and using the website www.jeanscolombianos.com, you accept that you are subject to the terms and conditions and all the laws applicable to electronic commerce.

SITE USAGE

Harassment through chat and/or email is strictly prohibited, including the use of vulgar, obscene or abusive language. Therefore, it is totally prohibited to upload, publish or distribute through this website any content that is defamatory, libelous, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or any other nature similar that may constitute or foment a criminal offense or violate the rights of any of the intervening parties. Failure to comply with this prohibition will lead to liability and penalties contemplated by law.

Likewise, the impersonation is expressly prohibited and it will be sanctioned in accordance with the current legislation.

RESPONSIBILITY

Jeans Moda Exportaciones S.A.S is committed to the satisfaction of our customers; for that reason we deliver your products in the conditions of quality and compliance established by law.

Jeans Moda Exportaciones S.A.S, disclaims warranties and representations to the extent imposed by Colombian law, including but not limited to warranties of marketing and ability for a particular legal purpose.

Jeans Moda Exportaciones S.A.S, does not guarantee that the different functions contained in the website may be subject to interruptions or errors at any time, nor does it guarantee that the site or server is free from viruses, spyware, malware or other threats that may affect usability of the page.

PRICE POLICY

In Jeans Moda Exportaciones, our commitment is to offer you the best Jeans for women at an attractive price. In our website, www.jeanscolombianos.com, our published prices include value-added taxes (VAT).

For purchases outside of Colombia, we invite you to contact us at info@jeanscolombianos.com; where we will provide information about the price of jeans and shipping costs in your local currency.

In the event that a product appears with an incorrect price due to a typographical error or system error, Jeans Moda Exportaciones S.A.S will have the right to deny or cancel any order placed for those products.

SHIPPING POLICY

At www.jeanscolombianos.com, our commitment is to deliver your order on time; therefore, if the day of delivery of the order the buyer is not at home to receive it, the carrier will be in the power to deliver it to a person of legal age who is at the address provided.

In that case, at the time of delivery there was no one at the address, the carrier will make a second delivery.

CHANGES AND REIMBURSEMENTS

RETURN POLICY

According to the right of return enshrined in the Consumer Statute, Law 1480 of 2011 in its article 47, the customer has the right to return the product(s) purchased through www.jeanscolombianos.com five business days after it was delivered.

The product must be returned in the same condition as it was received (including packaging, labels and additional accessories) through a certified carrier. The transportation and the others costs that the return involve will be covered by the consumer.

If all of the above conditions are met, www.jeanscolombianos.com will refund the total amount paid, without any discounts or deductions, and the term can not exceed 30 calendar days from the moment you exercised your right to return.

To make a return you must communicate to our support line (+57) 318 660 60 60 from Monday to Friday, from 8:00 am to 5:00 pm (GMT-5) or send an email to info@jeanscolombianos.com, indicating the order number, invoice number and products you wish to return.

EXCHANGE POLICY

We want our customers to be 100% satisfied with the purchases made throughwww.jeanscolombianos.com

To exercise the right to a exchange the products must meet the following requirements:

  • They must not be used, washed or damaged
  • They must have the original label. That is why we suggest testing the products before getting them.
  • The products must be returned in their original packaging
  • You must submit the purchase invoice or the gift certificate

COMPLAINT ABOUT QUALITY

Whenever the products are used correctly, they may be changed within a maximum period of thirty (30) days from the date of receipt of the product. Products purchased in promotion do not apply for changes or refunds of money.

In such case that there are problems of quality, we will recognize the fix or change of this and all the expenses that you have incurred will be reimbursed to you.

If the warranty request is not accepted after being evaluated by the quality department, the customer will be informed within 15 business days of the date of claim to coordinate again the shipment of the product. In that case, we will send the product with a freight charge to the delivery address where the carrier must be paid at the time of receiving the product.

Before making a claim for quality, we invite you to consult the most common reasons for rejection of the requests:

  • The time limit of thirty (30) days after the purchase was delivered was exceeded.
  • You do not follow the washing and care instructions of the product.
  • You used chemicals or bleach in the wash.
  • It is dyed by directly drying in the sun.
  • The product is altered or modified by the client and therefore, its shape was affected.
  • The print, accessories or embroidery were ironed.
  • Normal wear of the product.
  • The design of the product has an artisan process that makes each jeans unique and with irregular finishes between the same lots.

In the event that www.jeanscolombianos.com has mistakenly sent a different article than the one requested, we will recognize the exchange of the product costs as well as the shipping costs for return.

For any inquiries about our complaint, processes please contact our customer service line (+57) 4 293 2727 from Monday to Friday, from 8:00 am to 5:00 pm (GMT-5) or send an email to info@jeanscolombianos.com.

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